Sirenis Cocotal Beach Resort Casino & Aquagames Grand Sirenis Punta Cana Resort & Aquagames
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Room service. Flatscreen TV. VIP room facilities. Ocean view. Non-smoking rooms. Family rooms. Smoking rooms available. Languages Spoken. Punta Cana Airport 22 mi See all flights.
La Romana Airport 34 mi See all flights. Write a review. Traveler rating. See safety reviews 1. Selected filters.
All reviews tropical suites aqua park a la carte restaurants animation team james bond tex mex pool bar saona island buffet restaurant dominican republic kids club fantastic holiday steak two double beds spaghetti second week bottle of rum palm trees evening shows main buffet weather was great seafood.
Erzsi S wrote a review Apr It was 6 of us travelling to the Hotel last November for a family trip for the 6th time. We visit every year for 2 weeks for a birthday.
This is the mos amazing hotel in Punta Cana. Just feels like home. The only down part of the last trip was is that they did not notice the not one my booking that the reason of our trip was a 50th Birthday and a Honeymoon.
It did leave is with a slight disappointment, but hopefully we can celebrate next time we will be there - already looking to book after all this Covid thing ends.
Food was amazing as always, as well as the staff and the entertainment team. It would be useful if all the staff would be on the same page in the concierge as well as the special restaurants with regards to bookings.
One said yes, we can book the other said no we cannot book. It was quiet hard to come to a conclusion as it was a group of 6 of us.
There is always plenty of things to do, staff is friendly and they actually remember you from past years.
Abel, Super Tony, Francis from rec is definitely credit to the team. Nothing is trouble for them.
Hope people who have doubts in this place will change their minds seeing that we are even going back after the 6th time. It's amazing! Just to point out we are not member of the privilege club.
We come becuse we love it there. Date of stay: November Rooms. We are glad that you have chosen our hotel as a place to stay, this is more than an honor to know we have provided you an amazing experience, highlighting our great service performed by the staff mentioned, great food as well as our entertainment.
In general, we would like to sincerely thank you for the opportunity to rate our hotel, and we will be more than happy to offer you a warm welcome on your next visit to the Sirenis Hotels.
Respectfully, Ksenia Romashova Assistant manager. JJZ wrote a review Apr Terrific Family Vacation. We had a wonderful time at this resort. The staff were very friendly and always helpful.
The service and food in the members lounge was top notch. Edison and Xendvi took very good care of us and ensured we had a great stay!
Rooms were clean and comfortable. Date of stay: May Helpful Share. It is very satisfying that our mission of gift an unforgettable experience and going above the expectations have been archived with your vacations and even surpassed with service and food in the Premium Restaurant.
The whole Grand Sirenis Team will be waiting for you and your family with open arms for a next holiday. Best regards, Ksenia Romashova Assistant Manager.
Amy Y wrote a review Apr Ottawa, Canada 29 contributions 2 helpful votes. Group of 42 during the Covid virus outbreak.
And no fault of there own had to make hard decisions in a difficult time. We were a group of 42 and had this trip booked 6 months prior.
We were flown out with around 60 people in total on the outbound flight. After siting there for over 30min you sensed that something was wrong and they seemed flustered and computer systems were down.
We left frustrated but later found out that the resort was slowly closing down Restaurants and Bars started closing and many staff sent home and it was obvious that the entertainment staff were on reduced hours.
We blame Air Transat for flying us out there with no other options. Rooms : Are a good size and relative clean my biggest problem were the cockroaches I must have had over 20 3 alive my teenage boy killed!
Others already dead in room. Plenty of storage for a family of 4. The Tex Mex steak was outstanding Japanese was fun and entertaining for the kids.
Beach : Was Very windy not sure we had a day without. Love that you can walk along the sandy beach. The whole resort is beautiful and well looked after.
Water park You know who you are Date of stay: March Trip type: Traveled with family. We really appreciate both the positive and negative comments and it is through communications of this nature that our customer gives us the opportunity to assess and evaluate our performance as well as ensure to deliver the level of service expected from us.
We want to begin by thanking your positive remarks for the beautiful grounds, a great variety of food and restaurants, a gorgeous beach and the marvelous attention that is provided by our staff, especially Leonardo, Black Panther and Eddy.
Now, let us offer a sincere apology for the points you have mention. Our main goal to be able to guarantee the maximum level of satisfaction of all our guests.
Please rest assured that your observation has been taken in the highest consideration to analyze the points you mentioned.
We have taken the proper notes and have transmitted the correspondent observation to Housekeeping and Reception Managers and we have advised them about the proper measures to improve the service.
Heather M wrote a review Mar Fantastic Vacation. My husband and daughter visited this resort just as Covid19 brought the world to a halt.
When we arrived we were greeted at the front desk with smiles and a very warm welcome. After checking in we were given a tasty cocktail and went to explore the resort.
We were overwhelmed by the beauty of this resort as we walked through the property. Everywhere you looked there were beautiful palm trees, flowers, statues, peacocks and geese.
The pool and beach area did not disappoint. There were plenty of lounge chairs to sit on and everything was spotless. We were placed in block 37 and were very pleased with our accommodations.
We had a Junior Suite which was fully refurbished. The room was spotless and cleaned everyday. The fridge in the room was restocked everyday with Coke, Fanta, Sprite and beer.
The room consisted of a beautiful bathroom with walk in shower, sitting area and large bedroom and balcony. The rooms are very modern and cozy.
There were two large screen tvs and a variety of channels to choose from. We were a little nervous about the food and the options available but there was no need to worry.
The buffet each dayt was filled with a tremendous amount of food. We are all picky eaters and I can tell you that we left after each meal feeling satisfied.
There were omelettes, fresh fruits of all kinds, different breads, any type of cheese you could think of, a beautiful selection of salami, pepperoni, steak, chicken, fish, turkey, roast.
Date of stay: March We attach great importance to your reviews and they are taken with our maximum interest.
We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you a great experience.
Parc aquatique. Personnel en charge du divertissement. Divertissements le soir. Clubs pour enfants.
Massage en couple. Soins du visage. Change des devises. Boutique de cadeaux. Service de majordome. Service de blanchisserie. Service en chambre.
Chambres non-fumeurs. Chambres familiales. Chambres fumeurs disponibles. Punta Cana Airport 35 km Voir tous les vols.
La Romana Airport 55 km Voir tous les vols. Strasbourg, France 7 contributions 7 votes utiles. Utile Partager. Cordialement, Ksenia Romashova Assistant de Direction.
Lille, France 9 contributions 3 votes utiles. Vacances en octobre Recevez un salut cordial, Ksenia Romashova Assistant Manager.
Austin, Canada 4 contributions 3 votes utiles. Une salutation du coeur, Ksenia Romashova Assistant de Direccion. Juste parfait!!